MS-50331 - Windows Client, Enterprise Desktop Support Technician

MS-50331

Windows Client, Enterprise Desktop Support Technician

DLA KOGO?

Profesjonalista IT

STOPIEŃ TRUDNOŚCI

Trudny

CZAS TRWANIA

3 dni

METODA SZKOLENIA

Zdalnie (vILT)

CENA

3200

This three-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on Windows Desktops in a corporate domain. The material is geared towards corporate IT technicians that support Windows 7, 8 or 10 devices.

PowerShell scripts and support files are now included to allow students to perform classroom lab exercises on their own time using Azure Virtual Machines.

DLA KOGO?

This course is intended for technicians that support Windows 7, 8 or 10 devices. Tier 1 and 2 problems are the focus of this material. Windows PowerShell and Azure PowerShell tutorials and labs are now a part of the course.

ZDOBYTE UMIEJĘTNOŚCI

After completing this course, students will be able to:

Manage and Maintain Windows devices locally or remotely
Manage Windows devices using a GUI or a command-line interface
Identify the Cause of and Resolve Networking Issues
Identify the Cause of and Resolve Security Issues
Manage Windows devices locally or remotely
Manage Windows Clients with Windows PowerShell & Azure PowerShell

Module 1: Identify and Resolve New Software Installation Issues

Overview
Planning New Software Deployment
Multilingual Deployment
Using Group Policy to install software
Using Software Restriction Policies
Digitally Signing Software
Using WMI
Using Applocker
Using Virtualization for Testing
Resolve Software Installation Issues
Review
Lab: Identify and Resolve New Software Installation Issues

Module 2: Resolve Software Configuration Issues

Overview
Change Default Settings on the Image
Enable and Disable Features
Pointing to a Network Resource
Configuring Updates
Resolve Configuration Issues with Group Policy
Driver Updates
Problem Steps Recorder
Resolve Software Configuration Issues
Review
Lab: Resolve Software Configuration Issues

Module 3: Resolve Software Failure

Overview
Event Viewer
Event Forwarding
Application Compatibility Toolkit
Windows Troubleshooting Platform
Windows Experience Index
Testing Compatibility with Safe Mode
System Restore
Resolve Software Failure
Review
Lab: Resolve Software Failure

Module 4: Identify and Resolve Logon Issues

Overview
Authentication Process
Machine Accounts
Trust Relationships
Network Services
User Account Properties
User Profiles
Resolve Logon Issues
Review
Lab: Identify and Resolve Logon Issues

Module 5: Identify and Resolve Network Connectivity Issues

Overview
Scope of the Problem
Hardware Issues
TCP/IP Configuration
Network Routing
IPSec Configuration
Network Connectivity Tools
Branch Cache
Resolve Network Connectivity Issues
Review
Lab: Identify and Resolve Network Connectivity Issues

Module 6: Identify and Resolve Name Resolution Issues

Overview
DNS Name Resolution
Using a Hosts files
WINS Configuration
Using LMHOSTS files
Name Resolution Order
Manual vs DHCP Configuration
Resolve Name Resolution Issues
Review
Lab: Identify and Resolve Name Resolution Issues

Module 7: Identify and Resolve Network Printer Issues

Overview
Connecting to a Network Printer
Managing the Print Spooler
Setting Printer Priorities
Creating Printer Pools
Configuring Drivers
Printer Schedules
Printer Permissions
Manage Printers with Group Policy Settings
Resolve Network Printer Issues
Review
Lab: Identify and Resolve Network Printer Issues

Module 8: Identify and Resolve Performance Issues

Overview
Analyzing Event Logs
Setting Power Management
Optimize Processor Usage
Optimizing Memory Usage
Optimize Hard Drive Usage
Optimize Network Usage
Performance Tools
Resolve Performance Issues
Review
Lab: Identify and Resolve Performance Issues

Module 9: Identify and Resolve Hardware Failure Issues

Overview
Diagnosing Memory Failure Issues
Hard Drive Issues
Network Card Issues
Power Supply Issues
Windows Hardware Diagnostic Tools
Resolve Hardware Failure Issues
Review
Lab: Identify and Resolve Hardware Failure Issues

Module 10: Identify and Resolve Wireless Connectivity Issues (Optional)

Overview
Signal Strength
Wireless Security
Wireless Profiles
Management Options for Wireless Devices
Resolve Wireless Connectivity Issues
Review
Lab: Identify and Resolve Wireless Connectivity Issues

Module 11: Identify and Resolve Remote Access Issues (Optional)

Overview
Remote Access Methods
Dial-up Configuration
VPN Configuration
DirectAccess Configuration
Authentication Protocols
Resolve Remote Access Issues
Review
Lab: Identify and Resolve Remote Access Issues

Module 12: Manage File Synchronization

Overview
Configuring Offline File Access
Synchronization Settings
Transparent Caching
Roaming Profiles
Restoring Network Files
Resolve File Synchronization Problems
Review
Lab: Manage File Synchronization

Module 13: Identify and Resolve Internet Explorer Security Issues (Optional)

Overview
Configure Security Zone
Configure Security Levels
Configure Privacy Settings
Managing Add-ons
Configure Smart Screen Filter
Other Security Issues
Resolve Internet Explorer Security Issues
Review
Lab: Identify and Resolve Internet Explorer Security Issues

Module 14: Identify and Resolve Firewall Issues (Optional)

Overview
Securing Network Applications and Features
Program and Port Exceptions
Configuring Notifications and Logging
Network Security Tools
Resolve Firewall Issues
Review
Lab: Identify and Resolve Firewall Issues

Module 15: Identify and Resolve Issues Due To Malicious Software (Optional)

Overview
Proactive Malware Protection
Protecting Internet Explorer
Windows and Anti-Virus Updates
Recovering From Malware Infection
Resolve Issues Due To Malicious Software
Review
Lab: Identify and Resolve Issues Due To Malicious Software

Module 16: Identify and Resolve Encryption Issues (Optional)

Overview
Configuring a Recovery Agent
Using EFS
Using BitLocker
Encryption Tools
Resolve Encryption Issues
Review
Lab: Identify and Resolve Encryption Issues

Module 17: Identify and Resolve Software Update Issues (Optional)

Overview
Types of Windows Updates
Using Windows Update
Using Microsoft Update
Resolve Software Update Issues
Review
Lab: Identify and Resolve Software Update Issues

Module 18: PowerShell for Desktop Support Technicians (Appendix B)

Overview
Compared to other Scripting Languages
Creating and Running Scripts
Administering Local Resources
Administering Network Resources
Connect to Microsoft Azure with PowerShell
Review
Lab: PowerShell for Desktop Support Technicians

Zobacz szczegółową agendę

Before attending this course, students must have:

TCP/IP Troubleshooting skills
Experience working in a corporate domain environment
Experience using GUI and command-line troubleshooting tools
Experience installing and troubleshooting applications

3200

W cenie szkolenia:

Autoryzowany instruktor
Laboratoria
Certyfikat ukończenia szkolenia
Materiały powiązane ze szkoleniem – dowiedz się więcej

Podana cena jest ceną netto, do której należy doliczyć podatek VAT zgodnie z obowiązującymi przepisami

TERMINY SZKOLEŃ

date	id	code	code2	dayNumber	monthPl	monthEn	dayPl	dayEn	price	linkPl	linkEn
15.12.2025	07f4ce83ecd049d5a2795e26287c3104	AZ-801	AZ-801	15	Grudnia	December	Poniedziałek	Monday	4000	POPROŚ O OFERTĘ	ASK FOR A QUOTE
08.12.2025	1030882752bd4ab697c39c0318ad143e	GCP-NET	GCP-NET	08	Grudnia	December	Poniedziałek	Monday	5200	POPROŚ O OFERTĘ	ASK FOR A QUOTE
15.12.2025	179ddc2c5e044484a1f3dddc59872038	AWS-DEV	AWS-DEV	15	Grudnia	December	Poniedziałek	Monday	5200	POPROŚ O OFERTĘ	ASK FOR A QUOTE
01.12.2025	1b351a7cbb7a4d48a5103bf5dce97f6f	GCP-ARCHI	GCP-ARCHI	01	Grudnia	December	Poniedziałek	Monday	5200	POPROŚ O OFERTĘ	ASK FOR A QUOTE
05.12.2025	2526161efc2a4882b1b6c4844a6f9db7	MS-900	MS-900	05	Grudnia	December	Piątek	Friday	1700	POPROŚ O OFERTĘ	ASK FOR A QUOTE
01.12.2025	2a6617716b8c49f0aece210502b9cb50	DP-203	DP-203	01	Grudnia	December	Poniedziałek	Monday	4000	POPROŚ O OFERTĘ	ASK FOR A QUOTE
26.11.2025	3034e17b2dd74a86b3e6d5c3cde687e7	GCP-ARCHGKE	GCP-ARCHGKE	26	Listopada	November	Środa	Wednesday	5200	POPROŚ O OFERTĘ	ASK FOR A QUOTE
15.12.2025	3209ee7fb8ee4b52a449ea232ec32aa3	AI-102	AI-102	15	Grudnia	December	Poniedziałek	Monday	5500	POPROŚ O OFERTĘ	ASK FOR A QUOTE
15.12.2025	3790eab1c7154746924292995ac4ae59	AZ-305	AZ-305	15	Grudnia	December	Poniedziałek	Monday	4000	POPROŚ O OFERTĘ	ASK FOR A QUOTE
01.12.2025	3d63fae2630e4f70b48d6517d8f308bf	PL-900	PL-900	01	Grudnia	December	Poniedziałek	Monday	2600	POPROŚ O OFERTĘ	ASK FOR A QUOTE
08.12.2025	3dacc73fe3e14d16893279e3d03555b8	PL-400	PL-400	08	Grudnia	December	Poniedziałek	Monday	4500	POPROŚ O OFERTĘ	ASK FOR A QUOTE
19.01.2026	49782203f94143879a7f24ce9f6025ec	MS-102	MS-102	19	Stycznia	January	Poniedziałek	Monday	4500	POPROŚ O OFERTĘ	ASK FOR A QUOTE
08.12.2025	4f5cd8339daf4681805da599195bb601	AZ-400	AZ-400	08	Grudnia	December	Poniedziałek	Monday	4500	POPROŚ O OFERTĘ	ASK FOR A QUOTE
04.12.2025	5207bdaf88b84d94a0296995de94bbb5	AWS-DGAI	AWS-DGAI	04	Grudnia	December	Czwartek	Thursday	5000	POPROŚ O OFERTĘ	ASK FOR A QUOTE
26.11.2025	63b62fe9ea98433d9a1e6cc19503e137	AWS-MLOPS	AWS-MLOPS	26	Listopada	November	Środa	Wednesday	6500	POPROŚ O OFERTĘ	ASK FOR A QUOTE
08.12.2025	63ca75f0942a4520a0602d6ba33f1142	AZ-204	AZ-204	08	Grudnia	December	Poniedziałek	Monday	5500	POPROŚ O OFERTĘ	ASK FOR A QUOTE
15.12.2025	67a59f6aa356495586b0244db69f1b01	GCP-SEC	GCP-SEC	15	Grudnia	December	Poniedziałek	Monday	5200	POPROŚ O OFERTĘ	ASK FOR A QUOTE
01.12.2025	726b97468f7d4720b2bd4f98a8a2ce25	MS-721	MS-721	01	Grudnia	December	Poniedziałek	Monday	4000	POPROŚ O OFERTĘ	ASK FOR A QUOTE
08.12.2025	782b370d47b747149f1b290a308c224e	SC-900	SC-900	08	Grudnia	December	Poniedziałek	Monday	1700	POPROŚ O OFERTĘ	ASK FOR A QUOTE
01.12.2025	79e7a60edc034e0baaa8e527884b9d82	AWS-CPE	AWS-CPE	01	Grudnia	December	Poniedziałek	Monday	2300	POPROŚ O OFERTĘ	ASK FOR A QUOTE
01.12.2025	7b46614d9f064673964c0f51b3c7ec62	AWS-ADVARCH	AWS-ADVARCH	01	Grudnia	December	Poniedziałek	Monday	6500	POPROŚ O OFERTĘ	ASK FOR A QUOTE
15.12.2025	7f776246ab7543ce8dbe2c0c9132bb16	SC-300	SC-300	15	Grudnia	December	Poniedziałek	Monday	4000	POPROŚ O OFERTĘ	ASK FOR A QUOTE
08.12.2025	870490278f2e4793aadb38b9f063923d	AWS-ARCH	AWS-ARCH	08	Grudnia	December	Poniedziałek	Monday	5200	POPROŚ O OFERTĘ	ASK FOR A QUOTE
01.12.2025	91c332b80b8a41dbb6b1f6088edfb047	AZ-104	AZ-104	01	Grudnia	December	Poniedziałek	Monday	4000	POPROŚ O OFERTĘ	ASK FOR A QUOTE
13.02.2026	9df3fff0982140c096f8344072ce3c01	AWS-ESS	AWS-ESS	13	Lutego	February	Piątek	Friday	2300	POPROŚ O OFERTĘ	ASK FOR A QUOTE
19.12.2025	a514242d5b884627a354979f908269ae	AWS-SESS	AWS-SESS	19	Grudnia	December	Piątek	Friday	2300	POPROŚ O OFERTĘ	ASK FOR A QUOTE
15.12.2025	b10d39d1eaef40bd910286d585dec4b9	GCP-DEN	GCP-DEN	15	Grudnia	December	Poniedziałek	Monday	7500	POPROŚ O OFERTĘ	ASK FOR A QUOTE
15.12.2025	c0c7bb665d92449c94715f67b5b609ca	PL-200	PL-200	15	Grudnia	December	Poniedziałek	Monday	4500	POPROŚ O OFERTĘ	ASK FOR A QUOTE
05.12.2025	c7cdb45b27ce44d08695825842721761	AI-900	AI-900	05	Grudnia	December	Piątek	Friday	1700	POPROŚ O OFERTĘ	ASK FOR A QUOTE
13.02.2026	c89a2579d8a44058bfa24210d1e16a1b	AWS-CPE	AWS-CPE	13	Lutego	February	Piątek	Friday	2300	POPROŚ O OFERTĘ	ASK FOR A QUOTE
10.12.2025	d88e0a387c6c4964ac894b835e2396ae	GCP-DEV	GCP-DEV	10	Grudnia	December	Środa	Wednesday	5200	POPROŚ O OFERTĘ	ASK FOR A QUOTE
10.12.2025	d9db19e09f344704b692010948c39a4f	AWS-SEC	AWS-SEC	10	Grudnia	December	Środa	Wednesday	6500	POPROŚ O OFERTĘ	ASK FOR A QUOTE
12.12.2025	dc9f41c0896840cb8bf1ad3e8f02809d	DP-900	DP-900	12	Grudnia	December	Piątek	Friday	1700	POPROŚ O OFERTĘ	ASK FOR A QUOTE
08.12.2025	ec1e24585a8843b985d56d01ce063254	AZ-040	AZ-040	08	Grudnia	December	Poniedziałek	Monday	5500	POPROŚ O OFERTĘ	ASK FOR A QUOTE
15.12.2025	fcbeb619ecfc4c6fa7f1df395a283304	MD-102	MD-102	15	Grudnia	December	Poniedziałek	Monday	4500	POPROŚ O OFERTĘ	ASK FOR A QUOTE
16.01.2026	fd2ce22edfcd4145a58615959b5270b5	MS-4018	MS-4018	16	Stycznia	January	Piątek	Friday	1700	POPROŚ O OFERTĘ	ASK FOR A QUOTE
		code				monthEn