MS-50331 - Windows Client, Enterprise Desktop Support Technician

MS-50331

Windows Client, Enterprise Desktop Support Technician

DLA KOGO?

Profesjonalista IT

STOPIEŃ TRUDNOŚCI

Trudny

CZAS TRWANIA

3 dni

METODA SZKOLENIA

Zdalnie (vILT)

CENA

3200

This three-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on Windows Desktops in a corporate domain. The material is geared towards corporate IT technicians that support Windows 7, 8 or 10 devices.

PowerShell scripts and support files are now included to allow students to perform classroom lab exercises on their own time using Azure Virtual Machines.

DLA KOGO?

This course is intended for technicians that support Windows 7, 8 or 10 devices. Tier 1 and 2 problems are the focus of this material. Windows PowerShell and Azure PowerShell tutorials and labs are now a part of the course.

ZDOBYTE UMIEJĘTNOŚCI

After completing this course, students will be able to:

Manage and Maintain Windows devices locally or remotely
Manage Windows devices using a GUI or a command-line interface
Identify the Cause of and Resolve Networking Issues
Identify the Cause of and Resolve Security Issues
Manage Windows devices locally or remotely
Manage Windows Clients with Windows PowerShell & Azure PowerShell

Module 1: Identify and Resolve New Software Installation Issues

Overview
Planning New Software Deployment
Multilingual Deployment
Using Group Policy to install software
Using Software Restriction Policies
Digitally Signing Software
Using WMI
Using Applocker
Using Virtualization for Testing
Resolve Software Installation Issues
Review
Lab: Identify and Resolve New Software Installation Issues

Module 2: Resolve Software Configuration Issues

Overview
Change Default Settings on the Image
Enable and Disable Features
Pointing to a Network Resource
Configuring Updates
Resolve Configuration Issues with Group Policy
Driver Updates
Problem Steps Recorder
Resolve Software Configuration Issues
Review
Lab: Resolve Software Configuration Issues

Module 3: Resolve Software Failure

Overview
Event Viewer
Event Forwarding
Application Compatibility Toolkit
Windows Troubleshooting Platform
Windows Experience Index
Testing Compatibility with Safe Mode
System Restore
Resolve Software Failure
Review
Lab: Resolve Software Failure

Module 4: Identify and Resolve Logon Issues

Overview
Authentication Process
Machine Accounts
Trust Relationships
Network Services
User Account Properties
User Profiles
Resolve Logon Issues
Review
Lab: Identify and Resolve Logon Issues

Module 5: Identify and Resolve Network Connectivity Issues

Overview
Scope of the Problem
Hardware Issues
TCP/IP Configuration
Network Routing
IPSec Configuration
Network Connectivity Tools
Branch Cache
Resolve Network Connectivity Issues
Review
Lab: Identify and Resolve Network Connectivity Issues

Module 6: Identify and Resolve Name Resolution Issues

Overview
DNS Name Resolution
Using a Hosts files
WINS Configuration
Using LMHOSTS files
Name Resolution Order
Manual vs DHCP Configuration
Resolve Name Resolution Issues
Review
Lab: Identify and Resolve Name Resolution Issues

Module 7: Identify and Resolve Network Printer Issues

Overview
Connecting to a Network Printer
Managing the Print Spooler
Setting Printer Priorities
Creating Printer Pools
Configuring Drivers
Printer Schedules
Printer Permissions
Manage Printers with Group Policy Settings
Resolve Network Printer Issues
Review
Lab: Identify and Resolve Network Printer Issues

Module 8: Identify and Resolve Performance Issues

Overview
Analyzing Event Logs
Setting Power Management
Optimize Processor Usage
Optimizing Memory Usage
Optimize Hard Drive Usage
Optimize Network Usage
Performance Tools
Resolve Performance Issues
Review
Lab: Identify and Resolve Performance Issues

Module 9: Identify and Resolve Hardware Failure Issues

Overview
Diagnosing Memory Failure Issues
Hard Drive Issues
Network Card Issues
Power Supply Issues
Windows Hardware Diagnostic Tools
Resolve Hardware Failure Issues
Review
Lab: Identify and Resolve Hardware Failure Issues

Module 10: Identify and Resolve Wireless Connectivity Issues (Optional)

Overview
Signal Strength
Wireless Security
Wireless Profiles
Management Options for Wireless Devices
Resolve Wireless Connectivity Issues
Review
Lab: Identify and Resolve Wireless Connectivity Issues

Module 11: Identify and Resolve Remote Access Issues (Optional)

Overview
Remote Access Methods
Dial-up Configuration
VPN Configuration
DirectAccess Configuration
Authentication Protocols
Resolve Remote Access Issues
Review
Lab: Identify and Resolve Remote Access Issues

Module 12: Manage File Synchronization

Overview
Configuring Offline File Access
Synchronization Settings
Transparent Caching
Roaming Profiles
Restoring Network Files
Resolve File Synchronization Problems
Review
Lab: Manage File Synchronization

Module 13: Identify and Resolve Internet Explorer Security Issues (Optional)

Overview
Configure Security Zone
Configure Security Levels
Configure Privacy Settings
Managing Add-ons
Configure Smart Screen Filter
Other Security Issues
Resolve Internet Explorer Security Issues
Review
Lab: Identify and Resolve Internet Explorer Security Issues

Module 14: Identify and Resolve Firewall Issues (Optional)

Overview
Securing Network Applications and Features
Program and Port Exceptions
Configuring Notifications and Logging
Network Security Tools
Resolve Firewall Issues
Review
Lab: Identify and Resolve Firewall Issues

Module 15: Identify and Resolve Issues Due To Malicious Software (Optional)

Overview
Proactive Malware Protection
Protecting Internet Explorer
Windows and Anti-Virus Updates
Recovering From Malware Infection
Resolve Issues Due To Malicious Software
Review
Lab: Identify and Resolve Issues Due To Malicious Software

Module 16: Identify and Resolve Encryption Issues (Optional)

Overview
Configuring a Recovery Agent
Using EFS
Using BitLocker
Encryption Tools
Resolve Encryption Issues
Review
Lab: Identify and Resolve Encryption Issues

Module 17: Identify and Resolve Software Update Issues (Optional)

Overview
Types of Windows Updates
Using Windows Update
Using Microsoft Update
Resolve Software Update Issues
Review
Lab: Identify and Resolve Software Update Issues

Module 18: PowerShell for Desktop Support Technicians (Appendix B)

Overview
Compared to other Scripting Languages
Creating and Running Scripts
Administering Local Resources
Administering Network Resources
Connect to Microsoft Azure with PowerShell
Review
Lab: PowerShell for Desktop Support Technicians

Zobacz szczegółową agendę

Before attending this course, students must have:

TCP/IP Troubleshooting skills
Experience working in a corporate domain environment
Experience using GUI and command-line troubleshooting tools
Experience installing and troubleshooting applications

3200

W cenie szkolenia:

Autoryzowany instruktor
Laboratoria
Certyfikat ukończenia szkolenia
Materiały powiązane ze szkoleniem – dowiedz się więcej

Podana cena jest ceną netto, do której należy doliczyć podatek VAT zgodnie z obowiązującymi przepisami

TERMINY SZKOLEŃ

date	id	code	code2	dayNumber	monthPl	monthEn	dayPl	dayEn	guaranteedPl	guaranteedEn	price	linkPl	linkEn
30.06.2025	01195c2da93c403ab81efaaff0207b7c	AZ-204	AZ-204	30	Czerwca	June	Poniedziałek	Monday			5500	POPROŚ O OFERTĘ	ASK FOR A QUOTE
30.06.2025	05103543b5704ffcb79bbcbe022fe80d	PL-900	PL-900	30	Czerwca	June	Poniedziałek	Monday			1700	POPROŚ O OFERTĘ	ASK FOR A QUOTE
01.09.2025	1cac55392c6440a784095a53b0afe085	SC-200	SC-200	01	Września	September	Poniedziałek	Monday			4000	POPROŚ O OFERTĘ	ASK FOR A QUOTE
08.09.2025	22892850948d4014a971c9b1f5df5b68	PL-300	PL-300	08	Września	September	Poniedziałek	Monday			3200	POPROŚ O OFERTĘ	ASK FOR A QUOTE
23.06.2025	2b5f91a0cee245ea810605d3d4f3b315	AZ-800	AZ-800	23	Czerwca	June	Poniedziałek	Monday			0	POPROŚ O OFERTĘ	ASK FOR A QUOTE
23.06.2025	2e737cce76f0492bb6dce9b711f7c8b8	AWS-SO	AWS-SO	23	Czerwca	June	Poniedziałek	Monday	PEWNY TERMIN Szkolenie z pewnym terminem realizacji – dowiedz się więcej	PEWNY TERMIN Szkolenie z pewnym terminem realizacji – dowiedz się więcej	5200	POPROŚ O OFERTĘ	ASK FOR A QUOTE
23.06.2025	30ab9cdc3c0648939597d7048c1939e5	DP-203	DP-203	23	Czerwca	June	Poniedziałek	Monday			4000	POPROŚ O OFERTĘ	ASK FOR A QUOTE
23.06.2025	4e88c1e1bc0a415f9a2ffa3862890a1d	AZ-500	AZ-500	23	Czerwca	June	Poniedziałek	Monday			4000	POPROŚ O OFERTĘ	ASK FOR A QUOTE
30.06.2025	54d36b1cb13947baad5b46a84f1762d2	AWS-ACARCH	AWS-ACARCH	30	Czerwca	June	Poniedziałek	Monday			9200	POPROŚ O OFERTĘ	ASK FOR A QUOTE
23.06.2025	5e5205d7fe57420883320991142bc956	AZ-400	AZ-400	23	Czerwca	June	Poniedziałek	Monday			4500	POPROŚ O OFERTĘ	ASK FOR A QUOTE
30.06.2025	651c5f111c18460699bf17f06d2c3beb	GCP-SEC	GCP-SEC	30	Czerwca	June	Poniedziałek	Monday			5200	POPROŚ O OFERTĘ	ASK FOR A QUOTE
04.08.2025	6a1f8ccbcc1748359bd6a497dc5e1137	AWS-ARCH	AWS-ARCH	04	Sierpnia	August	Poniedziałek	Monday			5200	POPROŚ O OFERTĘ	ASK FOR A QUOTE
30.06.2025	77cb679b21c74f658803ac6e2c3e2960	AI-3018	AI-3018	30	Czerwca	June	Poniedziałek	Monday			1700	POPROŚ O OFERTĘ	ASK FOR A QUOTE
08.09.2025	964d60725e0e411b96bb2dc9323282c0	MB-800	MB-800	08	Września	September	Poniedziałek	Monday			4500	POPROŚ O OFERTĘ	ASK FOR A QUOTE
30.06.2025	97b73ed4f02d4d4ca0b80830569b7350	DP-420	DP-420	30	Czerwca	June	Poniedziałek	Monday			4000	POPROŚ O OFERTĘ	ASK FOR A QUOTE
23.06.2025	98956cabba504b5db82cc2ee55f00d00	SC-200	SC-200	23	Czerwca	June	Poniedziałek	Monday			4000	POPROŚ O OFERTĘ	ASK FOR A QUOTE
23.06.2025	99ccef7bf20e45d49cb34cf6a053c1f3	AI-102	AI-102	23	Czerwca	June	Poniedziałek	Monday			4000	POPROŚ O OFERTĘ	ASK FOR A QUOTE
23.06.2025	9c72a21c81c147208c07f8d525d4971c	PL-400	PL-400	23	Czerwca	June	Poniedziałek	Monday			4500	POPROŚ O OFERTĘ	ASK FOR A QUOTE
25.06.2025	9f1f5d7a4e654a2a9fa6cb2e4d0228dd	AWS-SEC	AWS-SEC	25	Czerwca	June	Środa	Wednesday			6500	POPROŚ O OFERTĘ	ASK FOR A QUOTE
27.06.2025	aa8d7e8f19354834b86d12859bc1e0e4	AI-3019	AI-3019	27	Czerwca	June	Piątek	Friday			1700	POPROŚ O OFERTĘ	ASK FOR A QUOTE
30.06.2025	b28abb3326dd464a996dc504e42a1713	AWS-MLOPS	AWS-MLOPS	30	Czerwca	June	Poniedziałek	Monday			6500	POPROŚ O OFERTĘ	ASK FOR A QUOTE
23.06.2025	cb1289bd985b4a6ba1832676855a4335	AZ-040	AZ-040	23	Czerwca	June	Poniedziałek	Monday	PEWNY TERMIN Szkolenie z pewnym terminem realizacji – dowiedz się więcej	PEWNY TERMIN Szkolenie z pewnym terminem realizacji – dowiedz się więcej	5500	POPROŚ O OFERTĘ	ASK FOR A QUOTE
23.06.2025	d2091b9d695245cf88b47e91fcece3a0	GCP-NET	GCP-NET	23	Czerwca	June	Poniedziałek	Monday			5200	POPROŚ O OFERTĘ	ASK FOR A QUOTE
27.06.2025	d9e49a0ce1be4923b5ba235b8b3a7ba6	SC-5008	SC-5008	27	Czerwca	June	Piątek	Friday			1700	POPROŚ O OFERTĘ	ASK FOR A QUOTE
23.06.2025	ed132229fcbf48578325c1b89a5e9124	DP-700	DP-700	23	Czerwca	June	Poniedziałek	Monday			4000	POPROŚ O OFERTĘ	ASK FOR A QUOTE
23.06.2025	ed23d98a2d094deaafd2bb4bed8f9a7b	MS-102	MS-102	23	Czerwca	June	Poniedziałek	Monday			4500	POPROŚ O OFERTĘ	ASK FOR A QUOTE
30.06.2025	f383e432856d420c8b6881f20bca9a5c	MS-4012	MS-4012	30	Czerwca	June	Poniedziałek	Monday			1700	POPROŚ O OFERTĘ	ASK FOR A QUOTE
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